What action should a PTA take if they receive a patient complaint regarding treatment?

When a Physical Therapist Assistant (PTA) receives a patient complaint regarding treatment, the most appropriate action is to report the complaint to their supervisor and follow established protocols. This is critical for several reasons.

First, handling complaints appropriately is essential for maintaining the quality of patient care and ensuring that patients feel heard and valued. By reporting the complaint, the PTA ensures that it is addressed by someone with the authority and expertise to resolve the issue effectively.

Second, following protocols helps to maintain consistency and professionalism within the workplace. Protocols are in place to ensure that complaints are investigated and resolved in a manner that adheres to legal and ethical guidelines, thus protecting both the patient and the PTA.

Lastly, involving a supervisor means that any potential problems can be assessed comprehensively and that the necessary documentation and follow-up can occur, ensuring that similar complaints are less likely to arise in the future. This process also provides an opportunity for improvement in treatment practices and patient interactions.

In summary, reporting to a supervisor and following protocol is a standard practice that enhances patient safety, ensures proper resolution of complaints, and contributes to ongoing training and improvement within the healthcare facility.